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Private Prescriptions

Smartway Pharmacy specialises in fulfilling private prescriptions for patients in an efficient and quality driven manner. We offer a full home delivery service.

We provide a cost-effective, remote dispensing solution for patients who have previously experienced delays accessing their medicines, as the products were not readily available from their local pharmacy.

Being part of Smartway, which has serviced the sector for decades, we can offer you:

  • Competitive pricing for your medicines
  • Experienced staff committed to high levels of customer service
  • Safe and speedy delivery of your medicines
  • Reliability by ensuring good stock levels of a wide range of medicines including unlicensed medicines, which our parent company specializes in.

We are committed to making our dispensing procedure efficient by investing in the development of our people and systems. An example of this is the recent launch of our innovative e-prescribing platform, SmartRx, which enables clinicians to send prescriptions electronically to Smartway Pharmacy, eliminating the need for paper prescriptions to be posted to us, enabling patients to receive their medicines faster.

What are unlicensed medicines?

These are medicines that are not registered for use in the UK. Most of these medicines are registered in other countries. A UK registered healthcare professional may wish to prescribe an unlicensed medicine alternative to a UK registered medicine if they feel it is clinically necessary.

We have the advantage of having access to many unlicensed medicines through our wholesale parent company, which is authorized to import such medicines.

How to get your medicines dispensed

Simply follow these easy steps:


Once you receive your prescription from your clinician, contact Smartway Pharmacy. We can provide you with a quote for your prescription. Either call us on +44 208 545 7731 or email us on [email protected]


If you are happy with our quote, we will ask you to post your prescription to us using our Royal Mail Freepost service. Simply write the following on the envelope containing your prescription:


No need to affix a postage stamp and no need to write our address.


The Smartway Pharmacy team will contact you upon receipt of your prescription for payment. We can either take payment over the phone or we can send you a secure online payment link to your email address.


Once payment has been received, your medicines will be dispatched for a next day tracked delivery using DPD. DPD will inform you of the approximate time of delivery in the morning of the delivery day either by text message or email.

For further details or queries, please contact Smartway Pharmacy at +44 208 545 7731 or email us.

Contact Smartway Pharmacy