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A human centred approach
With nobody to take over the family business, Mrs Elliot was inundated with offers for this great location in an up-and-coming part of London. But one offer stood out.
Three years after graduating from Portsmouth University, Hitu Patel was ready to build his own pharmacy business. He had drive, commitment, and a deep desire to give every patient an exceptional level of service.
What he didn’t have was money to pay for the business.
“Without Mrs Elliot, Smartway Pharmaceuticals wouldn’t exist.
Her generosity gave me my start in pharmaceuticals but, more importantly, it taught me the importance of care, collaboration and trust. These are the values that underpin everything we do. That’s as true today, operating around the world, as it was from that small pharmacy in Battersea.”
Hitu Patel, Founder
A track record of success
Since that first pharmacy, Smartway has come a long way. Today, we’re proud to give customers, partners and patients the same care and quality worldwide.
1942
Community Pharmacy founded in Battersea, London
1994
International supply starts
1996
100K packs sold
2001
Sexual Health Supply commences
2006
Supply to Aid Dev sectors starts
2008
Operations in India opened
2009
Supply of Comparators and RLD
2014
Global HQ moved to Wimbledon, London
2018
Operations in Kosovo commence
2021
Smartway Ireland opens
2021
Sunday Times Top Track Award
1992
Hitu Patel acquires the Pharmacy
1996
First EAP commenced
1999
Million packs sold
2006
NHS provider of UL medicines
2008
Purpose built warehouse established
2009
Operations go 24-7
2011
100 colleagues
2016
Operations commenced in Dubai
2018
50 million packs sold
2021
Relabelling suite brought online
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